Roofing FAQ’s

An industrial-type flat roof can be expected to last 10 to 30 years, with the average lifespan being between 15 to 20 years. In order to last the duration of its expected lifetime, roofs should be regularly inspected, maintained, and repaired.

Yes. Because routine roof inspection, maintenance, and repair is vital to the longevity of a roofing system, we offer maintenance and repair services to check for past workmanship problems, storm damage, material defects, and natural deterioration in order to extend the life of a roof. We offer ongoing preventative maintenance programs, which include inspection of roofs every six to 12 months.

Yes. Our phones are answered seven days a week, 24 hours each day to provide emergency services to our customers as needed..

Our experienced roofers remove ice and snow with steam, a safe, effective, and environmentally sound way to remove ice and snow without damage to the roof.

We keep a close eye on weather reports in order to avoid removing a roof in inclement weather. But whether or not rain is in the forecast, we only tear off as much of a roof as we can safely complete and seal with a watertight seal on any given day in order to avoid potential damage from unexpected rain.

No. Pinnacle Roofing Systems does not subcontract any of our work; all of our work is done by our own local employees, most of whom are long-term employees of Pinnacle. This ensures that each one of our crew members is enthusiastic about our mission, values, and commitment to services, and is thoroughly trained in safety and the installation of the roofing systems we use.

Yes. Pinnacle Roofing Systems is licensed and bonded in the state of Minnesota, and we carry liability insurance and workers’ compensation coverage for all of our crew members. We also comply with all OSHA safety standards. Each of our crew members participate in ongoing safety training and education in order to ensure the safest working environment possible for the protection of our crews, our customers, and their buildings.

Yes. As part of our commitment to remain abreast of industry standards, issues, and developments, we maintain active memberships with the National Roofing Contractors Association (NRCA), the Minnesota Multi Housing Association (MHA), Midwest Roofing Contractors Association (MRCA), and the Friend of IREM Association (IREM).

All of our work is guaranteed with our own contractor’s warranty, as well as with the manufacturer’s warranties that accompany roofing system materials we use from Carlisle SynTec, Firestone Building Products, GAF Materials Corporation, and GenFlex Roofing Systems – all Fortune 500 companies.

Because Pinnacle has been installing commercial roofs for more than 20 years, we are well versed in the various types of roofs available, know which are better than others for specific types of buildings, and will make recommendations based on your building and cost constraints. We also stay abreast of the latest materials and developments in roofing materials and can therefore recommend roofing systems based on wide range of knowledge and resources.

Pinnacle Roofing Systems is licensed to install white “cool roofs” by GenFlex Roofing Systems and Carlisle SynTec. The use of reflective roofing materials, or cool roof systems, is one of the best methods for keeping solar heat out of buildings and increasing energy savings. White cool roofs normally stay 50 to 60 degrees cooler at peak times than traditional darker roofing membranes, requiring reduced energy demand, and protecting the environment from the negative effects of urban heat islands.

Yes. Our crews clean up at their job sites at the end of each day to keep construction disruption to a minimum. At the end of the project, our crew will remove all debris from the job site and bring it to an approved demolition landfill.

We make every effort to minimize the amount of material going to landfills by reusing existing roofing materials possible when re-roofing a building, such as rocks and insulation. When we remove debris from work sites, we use only approved demolition landfill.

We are committed to responding to our customers and prospective customers in a quick and timely manner. As soon as we receive a call about a roofing project, we gather necessary information and schedule a free inspection and evaluation. We will then submit a comprehensive proposal to the prospective customer within one or two business days of the inspection and evaluation.

Because purchasing a new roofing system is an important, often costly, and infrequent investment, you want to be sure to select a highly qualified, professional roofing contractor with well-established affiliations, references, and qualifications. Make sure you ask the contractor to provide proof of a permanent address business license; affiliation with local, state, or national industry association; knowledge of different roofing systems and materials; ongoing crew education and safety training; insurance, including workers’ compensation and general liability; compliance with state licensing and bonding requirements; affiliations with roofing manufacturers; warranties for roofing projects; a portfolio and references for past projects; financial stability; quality control procedures; a comprehensive written proposal; and a maintenance program. For more information on selecting a roofing contractor, click here.

Before you sign an estimate or proposal for a roofing job, make sure the proposal includes details of the work to be done, the cost of the work, the warranty included; the time frame for completion of the work; the terms of payment; whether or not existing roofing systems need to be removed; how changes in the contract and scope of work will be priced; whether or not the work will be subcontracted; if and when debris will be removed; what payment is due when; and how work inspections will be handled. For more information on commercial roofing proposals, click here.

In order to feel confident that the roofing contractor you’ve hired is knowledgeable and on task, you should be given a straightforward outline of how the work will proceed, including when the job will start, when and where materials will arrive, when payments are due, when and where crews will work, and so forth. For a sample outline of what you can expect from start to finish on a roofing project completed by Pinnacle Roofing Systems, click here.